Holiday Inn Express Hauppauge-Long Island, an IHG Hotel

Positives first: The pillows were great!! The sheets were good. The room was neat and clean. The rest of the bed linens looked and felt cheap. The mattress was adequate but not exactly comfortable. Overall, the bed was adequate but disappointing. The door to my room was literally bent at the bottom. The door needed a little extra pressure from the inside to close and a sustained shove to engage the deadbolt. (photo & video) I booked the room both last-minute and late at night and this may have been a factor in the preparation of my room. The air smelled stale. Low temps hit 32° that night and I had to manually turn on the heat. The towels were thin. In the shower were 2 bottles of conditioner, 1 bottle of shampoo, and no soap/body wash. (photo) I notified the front desk at checkout and some comment or question about the ability to call and have it changed was made by the clerk. I don't think it was meant to be rude and I wasn't offended, but it indicates real ignorance and a failure to process feedback from this guest. Scrambled eggs & plain omelettes were served together at the same breakfast buffet. Literally the same food in different shapes. Why? (photo) Both turkey and pork sausage were also served and I respect legitimate and common dietary reasons to offer an alternative to pork sausage. As of 01/08/2024, a printed notice regarding roof work references a 2-3 wk project expected to begin 11/01/2023 and was still posted. (photo) The project is still in progress.

We had a negative experience which is a bummer. Rooms were not clean. Random hair and stains everywhere; bathrooms, beds, floor. The floors were very dirty and the furniture and curtains were stained. Some of the lights did not work. The desk lights would not come on. We put both fridges on "medium", one froze everything and one wasn't cold enough. The breakfast area was very run down. Chairs and tables very worn out and unclean. The shower head broke and no one helped us. Room flooded which was stressful. No one helped us clean it up. Had to get towels from the gym area to clean it ourselves. No one ever fixed the shower even with a work order put in. The towels were scratchy and stained. The pool area never had any towels available. The shower curtains were damaged. It was very loud in the hallways and outside. At 5 am on Saturday morning a truck was beeping and idling loudly outside our window. Some kind of delivery. We couldn't sleep at all. The wifi wasn't working properly. The cable kept going out. We stayed 3 nights while visiting my family for Thanksgiving. Our hotel stay was very stressful which was disappointing. We were never offered any compensation for all the troubles we faced during our stay. No one was mean or rude but no one was helpful or apologetic either. Anytime we asked for help we were told there was no staff available to help. I don't recommend this hotel.

This was by far the worst hotel experience I have had in my whole life. The service was as bad as a ghetto hostel. The bed sheets had stains on them. The per policy was in contradiction to "pet friendly" phrase that I saw on the website prior to booking. The room keys did not work over half of the time. The breakfast was ridiculously small and limited. There wasn't even non-dairy option for the coffee. Many times during my 4-day stay, they were out of hot water and/or coffee.

The hotel was nice and clean with a great breakfast. Didn't have time to make it to the pool, but awesome that they have one there. It looked nice. The staff was quiet and kept to themselves. I didn't get any warm and fuzzies from them, but that was fine for a business trip, and I certainly didn't feel any negativity from our interactions. Overall, it was a decent stay, and the price was a but high but fairly reasonable for its location and quality. B++

I was very excited to find an accessible room to book for my large family. However, this room was really only accessible in its title. These are the ways that the room was not accessible. The bed is way too high for somebody to transfer to from a wheelchair. I could not get into the bed. The toilet seat was broke and so while attempting to transfer from my wheelchair I fell off. The shower does not have any type of handle on the outside to hold onto and going up and down the ramp to get onto the seat is very difficult if you’re a wheelchair user. All of the shampoos and soaps are behind the shower chair, and if you have limited mobility you cannot bend your body to get to them. In the bathroom, the light switch is behind the door so when you are in a wheelchair you have to go into the bathroom shut the door in the complete dark and attempt to find the light switch. Speaking of the door it does not open and shut smoothly and for somebody that has limited mobility you cannot open and shut it yourself because of it getting stuck. I don’t believe that somebody in an actual wheelchair had anything to do with the design of this room. A couple other things that were wrong in our room is that I booked the room for six people and there was no bedding for the sofa bed so we had to go down and get it from the front desk at midnight because there was also nobody to bring it to our room. There were also dead bugs all over the room.

Upon arriving at the Holiday Inn around 4:30 PM after a red-eye flight from California, We were exhausted. As my daughter fell asleep right away, I tried to get into the other bed and found hair between the bed cover and sheet. When I reported it to the front desk, they offered another room, but I didn't want to disturb my daughter. The staff changed the sheet later. However, at 7 PM the same evening, I found long hair in the shower before any of us had used it. It appears the rooms aren't being cleaned thoroughly. I recommend cleaning rooms after guests check out to prevent such issues.